We were excited when we received the Della 2 in 1 water/ice maker. We took it out of the box, and followed the simple directions before plugging it in. What a disappointment! Hoses leaked, and when ice was supposedly ready, the ice tray came up, and dropped water in the ice basket, like water falls every 10 minutes (I think that was the time it took, to make ice.) I called the company, and the woman I spoke with was professional, apologetic, and gave GREAT 5⭐ customer service. She asked me to email videos, and if they had another machine in stock it was ours, and if not, she would process a quick refund. We got a quick refund, and an email, once again apologizing. We didn't have to send the machine back. Then came our call to O(verstock) extended warranty, and once again, we received professional 5⭐ customer service, with a quick refund.
A nice little fridge, which I keep in my bedroom. Love the stainless steel look. Stays COOL (so cool that a layer of white ice formed along the back wall, which I had to turn off the fridge for a while in order to de-ice). Overall, think this fridge is a great value for the price point and would recommend!
I Love this Dispenser; I had been wanting one for 3 years and researching and talking to people about the different ones they had purchased, how much $$$ they spent and would they replace from the same company?? I'm SO glad I did business with OverStock, so much so that I have purchased an Igloo Ice 101 26 pound Ice Maker to go with the Water Cooler. I spoke with *** from their customet service and everything I needed was taken care of... OverStock's customer service is A#1. Do your homework, folks, if you are looking for appliances, on a budget, and time and well mannered people who HELP you are your requirments. Go for it‼️
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