I ordered 3 of these - 1 for me, my son & daughter for an early XMas present, and had all 3 sent to my house. Due to the size, one was rec'd in its box and intact, but the other 2 had broken out of their box, so covers were missing. I contacted OS.com right away and within a few days I received new covers quickly and in great condition! The loungers are MUCH larger than they look, but super squishy and comfortable. Moving these around easily is a challenge, but an expected one.
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