We ordered this bunkbed for our teen girls to share a room in order to save space. 3 of the main pieces were damaged upon arrival. We were able to fix 2 of the 3 but had to re-order the main pole from the manufacturer directly. It was a huge inconvenience as they did not have overnight shipping and we had to wait a week to receive the replacement piece. The bed itself looks good but it is quite wobbly with a person on the top. Definitely would recommend anchoring this to the wall (it didn't come with anchoring support so we had to buy this separately at the hardware store). Next time, I'll probably go with a wooden frame for sturdiness.
This product is great, but there were absolutely no installation instructions in the boxes. Contacted the manufacturer, they provided wrong instructions. After hours of research on the web, the correct instructions were finally found, very perplexing!!!
Most of our bed arrived yesterday. But not all of it. Just like previous 2 reviewers they STILL cannot figure out that this furniture ships in 2 boxes. The one box I received looks like it will be a nice bed... one day when they get their ship(ment) together. I contacted customer service and was told it would take 1-2 business days to submit the claim to the parts department, then they contact manufacturer, then they track down missing box, then they ship. I asked for expedited shipping since this mistake and correction process is ridiculous and was told "I will place a note asking, but no guarantees." So now we have half a bed that cannot be assembled with no guaranteed resolution of a mistake that overstock and/or manufacturer made.
The bed is gorgeous! I received no assembly instructions. I called overstock and was on the phone for over 20 minutes trying to get instructions. I was eventually told that they would have to send a message to the manufacturer to get the instructions. I then asked for the phone number to the manufacturer to get the instructions myself ( I didn't have 48 hours to hope and pray that the instructions would be sent to me). I called the number and had the instructions emailed to me. Worse instructions I have ever seen in my life! We had to drill holes to attach the bed slats (the holes were not predrilled). Although this was challenging, the end result was simply beautiful.
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