Desk shipped quickly, but came with a tiny nick in the wood. I contacted Overstock customer service online, and without me even asking, they sent a brand new desk. Overstock's Customer Service is what keeps me coming back! I bought this desk for my 8 yo son and it looks great in his room. We are using it as a computer desk for him. So far so good!
I love the desk . It is perfect for my daughters room but when I opened package one corner of desk was slightly damaged . I will keep it because I don't like the hassle of returning things but it's not a perfect product .
This desk and hutch was the size, style, color, structure and price that I was looking for. I am very happy with the final product but there were some issues. The enclosed hardware was incomplete. There was double the small screws and no spring washers. After 3 online chats over 3 days and being told that the issue was being reviewed, I called the 1-800 number. I received excellent customer service from this number and would recommend that for any issues. I was told that the spring washers were not available but was then given a partial refund to purchase the washers at a hardware store. I was satisfied with this. During assembly, it was discovered that one of the drilled leg holes did not align with the desk base drilled holes. Also, when the hutch was unpacked, one corner was damaged and crushed. a complete replacement was sent within 2 days. The replacement had all the pieces and was easily assembled in about 30 minutes. One corner of the desk was slightly smashed with some paint chipped off. But this was minor and I touched it up with some white paint. At this point I did not want to try for another replacement. Customer service arranged for a no hassle UPS pickup of the damaged item. Overall, I'm happy with the final product and happy with customer service from, but could not rate any higher due to the damage and missing parts.
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