I received the item with the ball being damaged. I called overstock and they immediately ordered me a replacement ball for the fountain. Overstock has a wonderful customer service dept so I received the ball within 5 days after making contact with them about the crystal ball being damaged in the package. This fountain is so beautiful, it is quiet and you can hear the water rather than the noise of the pump. I am going to order another one for a friend since I liked mine so much!
I've been looking all over for a new fountain. My biggest problem is finding one that you can hear the water and not the motor on the fountain. This is a rare one of those. It is quiet and only water noise. The LED lights looked a bit like a disco ball when I first put it together, but I put the lights farther away from the ball and now it is a nice muted color and flow. I use it in my treatment room and my patients find it very soothing. I'm glad I took a chance on it, and I will probably order another one as a backup. I tried one of the batteries ones also, and they are awful.
I purchased this fountain for use on my desk at work. I have it in a corner with plants around it and it provides the perfect relaxing sound - not too loud but enough to cover some of the other sounds around my cubicle. I did put a sheet of glass under the fountain because it does splash a little but it just adds a bit of relaxation and atmosphere to my cubicle. A number of co-workers have commented on how nice it is.
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