I was so pleased with the indoor screen that I ordered and I immediately ordered this screen for my outside fireplace. When it arrived, I noticed that there was a hole in the screen and the screening was irregular in several places. I called customer service and explained the problem and was told that a replacement screen would be sent out asap as soon as a new screen could be inspected for flaws and that I would receive a return label for the flawed screen. Everything went according to plan and UPS picked up the old screen when the perfect new screen arrived. It doesn't get any better than this. Thank you Overstock!
1st it is dropped shipped from manufacturer not Ca. Actually very nice, burns for about 90 minutes when filled to max 2/3 per instruction. SINGLE Flame laps about 3 to 4 in over glass screen, no way to control height of flame so make sure glass back plate is at least 3 plus inches from wall and nothing is closer than 12 inches above the glass. It would be better as a fireplace on patio funiture. Probably choose a different model that the fire is dissipated thru holes for indoor use, but for the price it does at atmosphere to the room.
I have a wood-burning fireplace in my old house and it really irritated my eyes so I thought I would try an electric one. This is a very nice little fireplace and has a very contemporary look, which is what I was going for. Looks gorgeous and my guests always complement how beautiful it is. I have 10 foot ceilings downstairs so it kind of dwarfs this fireplace. If I could go back, I would have ordered a larger one but other than that, I really like it and would highly recommend this fireplace.
If you need further help or information please visit our Online Help Center