I was so pleased with the indoor screen that I ordered and I immediately ordered this screen for my outside fireplace. When it arrived, I noticed that there was a hole in the screen and the screening was irregular in several places. I called customer service and explained the problem and was told that a replacement screen would be sent out asap as soon as a new screen could be inspected for flaws and that I would receive a return label for the flawed screen. Everything went according to plan and UPS picked up the old screen when the perfect new screen arrived. It doesn't get any better than this. Thank you Overstock!
I have a wood-burning fireplace in my old house and it really irritated my eyes so I thought I would try an electric one. This is a very nice little fireplace and has a very contemporary look, which is what I was going for. Looks gorgeous and my guests always complement how beautiful it is. I have 10 foot ceilings downstairs so it kind of dwarfs this fireplace. If I could go back, I would have ordered a larger one but other than that, I really like it and would highly recommend this fireplace.
Our packages arrived in great condition just a couple of days after we ordered the fireplace. We put it together today and could not be more pleased! The instructions are clear and well written, and the pieces went together like we built fireplaces for a living! Taking our time, I think it was an hour and a half or so from opening the boxes to enjoying the beautiful glow and warmth of the fireplace. We love it!
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