The item arrived unassembled, After talking to customers service she said that only included the fireplace. I did say I would not accept the item if it was unassembled , however I decided to keep it. It is a nice piece of furniture does not heat my family room( 18x20 with a 13 foot cathedral ceiling). The description of the btu was misleading. I gave it four stars because the furniture is a nice addition to my family room in addition to the cabinet space. Should add that the cabinet needs assembling.
No instructions included. NONE!!! Took me nine hours to put together afer I exhausted all attempts to get instructions online and from the mfg. It has to go together in order, but not in order for some sections of the mantel. One piece was put together too early, tipped the mantel and broke the fiberboard. Yes it is fiberboard. All in all, after I repaired the piece, the mantel looks good and it helped with the heat in the room immensely. I shut the other adjoining doors to rooms so that kept the livingroom warm. I would say if no directions, send it back or grab a beer and plan on a long assembly time...
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