It lost a star because of the sprayer. I love that the sprayer is very tall. I can easily rinse large cookie sheets but if you use hot water through the sprayer, there isn't any insulation where you place your hand and it gets very hot, very fast! My horizontal bar is sagging just like everyone else's (yours will too). I also thought the the 'rod' between the spring and the horizontal bar was metal. It is not! It's just exposed vinyl tubing. I honestly thought I was missing a part. You don't realize it until the last step. Please redesign this sprayer. I want to LOVE this faucet.
This faucet is so nice, it’s very quality and just what I wanted! I can’t believe how heavy the sprayer is and give a nice spray! Only problem is my 9 year old complains that his arm is tiered holding the sprayer when doing dishes hahaha! I guess he will get his muscles this way....
I bought this faucet for a kitchen remodel in June 2016. It's been wonderful, until about a week ago. It began leaking from the push button and where the sprayer attaches to the hose. It got bad quickly.. I tried some recommendations from google that did nothing. So I contacted customer service (even though I was past the 1 year warranty period) asking for recommendations and/or how to replace the sprayer (intent on purchasing a new one). They shipped out a replacement within a few days! For free! Absolutely wonderful customer service! The sprayer has definitely been updated since last year when I purchased mine. Maybe they'd had similar issues with the older model? Whatever the reason, the updated model is even more powerful than the original one I had. I am very happy with it! And very pleased with the customer service! Wow!
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