My futon mattress took about a week to be delivered. The box was open on one end, probably because it's so heavy and bulky for the UPS man to carry. Nothing inside was damaged. The mattress was wrapped tightly in two thick layers of plastic, and once opened, the mattress immediately began to expand. The color was what I expected, the quality of the fabric seems good. We were certain such a thick mattress would be difficult to fold onto our futon once fully expanded, so we put the futon into a sitting position and pushed the mattress into it. Overall, we're satisfied at this point, it's comfortable and makes our futon look new again. It will be used frequently, so we're hoping it keeps it's shape over time. My only complaint was the odor, which didn't affect my husband at all. I had an allergic reaction, opened windows, closed a door, and recovered shortly afterwards. If at all possible, leave it outdoors before placing in the house. Wrinkles are disappearing with expansion of the mattress.
Purchased as a means to mask the feel of wooden slats on my daughter's wooden futon bed, much as a box spring would. She has another futon (with memory foam core) atop this, and claims her bed is now very comfortable. It is your basic cotton batting futon, which is comfortable on its own if you prefer a firm mattress with just a little cush.
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