Shipping was super fast - arrived 2 days after order. Mattress is firm and maybe a little lumpy. But with a futon cover and thin mattress pad, this is not noticeable. My teen son says it's comfortable to sleep on. 4-star rating because cover was stained and gave off a chemical odor for weeks. The mattress appears brand new, The stains appear to be chemical stains rather than dirt or grease. Since using a futon cover, this is not a problem. I'm confident the odor will eventually be completely gone (it's now about week 4), but really pretty strong for at least 3 weeks even after multiple airings with windows open. Good value, but count on delay before using - the chemical odor can't be a good thing for anyone. Update: have had for 2 months now, and still giving off an odor, although not as strong as before. I should add that the mattress never got to 10" thick although it sat for weeks before use: about 7" max. This does not seem to affect comfort, though. It does flatten and hold an impression for at least a day after sleeping (I guess to be expected since it could be rolled compressed for shipping). My older teen does not mind it, however.
This futon is a good value for the price paid. The mattress is better than what I have experienced when sleep in other futons. It is a bit of a chore to assemble it by yourself, but do able. I did it.
If you need further help or information please visit our Online Help Center