This desk and hutch was the size, style, color, structure and price that I was looking for. I am very happy with the final product but there were some issues. The enclosed hardware was incomplete. There was double the small screws and no spring washers. After 3 online chats over 3 days and being told that the issue was being reviewed, I called the 1-800 number. I received excellent customer service from this number and would recommend that for any issues. I was told that the spring washers were not available but was then given a partial refund to purchase the washers at a hardware store. I was satisfied with this. During assembly, it was discovered that one of the drilled leg holes did not align with the desk base drilled holes. Also, when the hutch was unpacked, one corner was damaged and crushed. a complete replacement was sent within 2 days. The replacement had all the pieces and was easily assembled in about 30 minutes. One corner of the desk was slightly smashed with some paint chipped off. But this was minor and I touched it up with some white paint. At this point I did not want to try for another replacement. Customer service arranged for a no hassle UPS pickup of the damaged item. Overall, I'm happy with the final product and happy with customer service from, but could not rate any higher due to the damage and missing parts.
It is a very nice hutch but the wood on the back is much darker then the picture. Also There was a nail under the hutch and when we put it on the desk it put deep gouges in the desk. When I reported it to Overstocked they said it was during installation, not covered. Not good customer service, but do like the hutch.
I was disappointed. I returned my purchase. I was expecting a desk with the hutch, what I got was only the hutch. I lost money in the return shipping charge. So very disappointed. I hope they will change the picture after this review.
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