We have never been happier to have purchased this Della ice machine from Overstock. The ice cubes are of a perfect size and they chill longer than other cubes you get from the markets ice machines. In no time we have gallons of ice on hand for the next go round. It truly is a perfect little machine, we love it!
We were excited when we received the Della 2 in 1 water/ice maker. We took it out of the box, and followed the simple directions before plugging it in. What a disappointment! Hoses leaked, and when ice was supposedly ready, the ice tray came up, and dropped water in the ice basket, like water falls every 10 minutes (I think that was the time it took, to make ice.) I called the company, and the woman I spoke with was professional, apologetic, and gave GREAT 5⭐ customer service. She asked me to email videos, and if they had another machine in stock it was ours, and if not, she would process a quick refund. We got a quick refund, and an email, once again apologizing. We didn't have to send the machine back. Then came our call to O(verstock) extended warranty, and once again, we received professional 5⭐ customer service, with a quick refund.
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