I love my new InsinkErator but I would strongly recommend a new baffle design. The reduced noise is great but the fact that food will not go down easily is programmatic. I don't like the water backing up with food floating around, which is particularly difficult for those of us with sink protectors (grate). So the engineers should go to work on a different design. Happy New Year! Penny
I have installed InSinkerator products immediately in 4 primary and vacation homes. I loved all of them. Until, now. When I purchased my newest insinkerator product I was not made aware of the redesigned baffle. I was surprised by the significant back up in the sink of food debris and dirty water. At first I thought it was an installation issue, as i could not fathom insinkerator, being a truly exceptional product, would release a baffle redesigned in this manner. After extensive internet research I was disheartened to discover the problem stems from an insinkerator baffle redesign. Though I absolutely love InSinkerator products, I would not recommend this product with this baffle. Frankly, the dirty water and food refuse back up in the sink is, for lack of a better word, rather gross.
I read ratings from various sources, reviewed product information, accessories, and pricing. I am somewhat biased toward purchasing because of the 7-year in-home warranty accompanying the product - top of the line InSinkErator Prestige item. I was, however, upset about what I call "nickel and dimeing" me to purchase accessories - some of which should be included in the initial purchase! It makes one think you don't want the price of your item to go over a particular psychological price point. A quality organization should be just that in everything they do, or strive to do.
As others have said, the collar does seem to help baffle noise, but you are forced to push food through the collar and it does inhibit draining the sink. Hopefully, Insinkerator will improve on the collar design soon.
If you need further help or information please visit our Online Help Center