The Quiet Collar baffle on my Evolution Excel is a great new innovation compared to previous baffles that were not removable. It muffles the noise of the disposer, which is great as I prepare food and clean up the kitchen. I especially like the fact that I can take it out and clean it by hand or throw it in the dishwasher. This really helps to reduce some of the smell you get when food particles build up in the disposer.
I'm puzzled by the reviewers who are bashing the product. I have none of the problems they are citing. The gasket fits perfectly, the water flows without restriction and I have no problem getting the garbage to go down. (Hint: if you have pieces that don't go through easily, use a rubber spatula--much safer than using your fingers.) I can only think that either they bought the wrong product (this is for the Evolution series), or they installed it upside down.
I had previously written a review about the issue of the water draining through the baffle of the Insinkerator Evolution series. My initial review was 1/21/14 and I heard from Jim customer service within the day. A different baffle was shipped to me within 10 days. I have installed in and been using it for 5 days now and it is wonderful. The unit is still remarkably quiet. There was never a question about the overall quality and power of the product. Kudos to the customer service team. This response has reinforced my overall thought that the company makes a quality product and now I know it is backed up by excellent customer service.
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