I love this table, but it took many phone calls and a few web searches to end up with a beautiful new table in my kitchen. I had several problems with UPS delivery, table damaged during transport or by manufacturer. *Overstocks* was polite and helpful during the process of solving the problems it could solve. The first table was received damaged. A gouge could be traced from through the torn box, through the torn Styrofoam, through the torn inner wrapping, to the gouge on the wood. Overstock immediately sent a replacement. The box the replacement came in actually had work boot prints on the top where the box was clearly stamped fragile. I opened the box, and saw and felt a few ~3 inch long splinters in the wood where the wooden frame met the tiles. Another call to Overstock. They said they had several problems with this table and asked how they could make this right. They wanted to avoid my needing to unpack and repack even more tables. They accepted my suggestion, and told me to examine both tables, make sure I had all parts needed even if I had to take parts from table two. Then to repackage which ever table I didn't want for pick up. The directions specifically stated you need two people to assemble. I am a 67 year old small women. With patience and determimation I was able to assemble the table. Including the repackaging and careful checking top and bottom of both tables, It took three days with several rest stops to complete the project. I expect two people can assemble the table in an hour or less. Assembly includes turning an 80 pound table with ceramic top over a couple of times, plus moving it without damaging table legs or floor. I love the table and did all that work because I wanted a butterfly leaf. The leaf works like magic once the darn thing is assembled. Directions were awful. I think they skipped a step. The the young people who answered the supplied helpline also could not figure out some of the steps. I found additional views of the table on Amazon's site. These helped me to figure out the steps that were poorly explained or left out of the directions. I ordered this table during an after Christmas sale. I wonder if packaging and shipping might be better when buying at full price. Also, you can read many more helpful reviews on [...] site.
If you need further help or information please visit our Online Help Center