The actual product is great! I bought two as a gift for my mother. She adores them. The only issue was the packaging. The first order came completely shattered. The box was not marked, "Fragile" and the boats were stacked on top of each other with very light bubble wrap without any other package material in the box. The absolutely amazing customer service team sent out a replacement and expedited the shipping to make sure it got there in time for Christmas. The replacements arrived with the handles broken. The box still was not marked, "Fragile" but the boats had a thicker bubble wrap with no other packaging material in the box. Since they already attempted to replace the item once, the customer service team was only able to cancel the order and refund me. I wound up ordering this from another retailer, which arrived after Christmas, but in perfect shape. They are great! Perfectly sized and a very pretty design.
this truly is a lovely serving set - delicate features on sturdy pieces. not heavy like some sets. i purchased this along with twelve place settings, and am very pleased.
If you need further help or information please visit our Online Help Center