I ordered this pantry for my kitchen. It arrived just as they said it would...in two boxes. We got to step two in the instructions and realized that one of the boards was off its square ever so slightly, causing problems assembling the rest of the pieces. I immediately messages overstock, asking for replacement parts. They were incredibly responsive! This piece uses cam screws and locks. Once in place, it is near to impossible to remove them without damaging the wood. The representative said they could replace the defective part (which was only one) or we'd have to send the whole thing back. We could not disassemble the pieces already put back together due to the cam lock situation. Therefore, I requested a parts replacement for all of the parts in steps 1 and 2 in the assembly instructions. I sent pictures to show them the problem at their request. After a few days, I received an email notifying me that they determined they would replace the entire pantry and I would not have to send back the old one! I was very happy with this resolution. The new pieces arrived, again in two boxes. Before getting started I took an inventory of each and every piece because the box containing all of the screws had come apart and they were everywhere inside the box. I realized that there were only 2 part F (you need 3) and there were 2 part H (you need only 1). So, again, I contact customer service and again they were incredibly responsive. They agreed to send me another part F. All this time, about two weeks in total, 172 pieces x2 lay around my house. Of course it was an inconvenience. But Overstock handled the situation quickly and responsibly. Overall, the quality of the item is pretty good (aside from the packaging and the one faulty part) and the finished product is working out great in our home. It is spacious and has afforded us a little more storage in our small kitchen.
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