Overstock.com has order processing, delivery, and customer service down to a science. I received the cabinet within a couple a days of ordering. There are four plexi-panels on the doors. One had a deep scratch that bothered me, the other three panels had minor scratched that may be fixed with a plastic polish. Overstock customer service replaced all four panels. The panels are easy to remove, they are held in neatly with plastic washers and screws. Every thing was carefully packed with foam padding on the doors, yet they still got scratched. May be if the manufacturer put that cling plastic on the panes it would absorb the minor shipping scratches. The cabinet is very easy to assemble. The wooden pieces are all clearly marked with numbers, and all of the hardware is packed separately in individual lettered pouches. Except for the very large bolt and screw packet, there was an extra screw in each of the packets. The instructions are clear to follow. You should review them entirely (there are two sets of instructions in the same pamphlet, one for a single unit, and one for assembling stackable units). Just complete each diagram in order, one at a time, sorting the required lettered and numbered pieces, and it is a breeze to put together. I am an old lady, and it took me about 30-35 minutes. Considering that this is knockdown furniture, its quality is much higher then its price tag. All eight sides of the pieces are finished (that impressed me). The interior shelf has three-adjustable positions. One problem was the four block legs. The pre-drilled holes were off if you wanted to attach them (like the photo) with the two sides with ogee cuts cut facing out, and flush with the cabinet. It is possible to attach the blocks, with a 1/4 ledge on the outside (not flush). Or, you could turn them around so the straight cuts were facing the outsides and the blocks lined-up perfectly (flush). I am handy, so I positioned them the way they should be, (flush with the outside corners of the cabinet), and then screwed in new holes without cracking the lower shelve. (Could not find a drill to make pilot holes.) I purchased only one cabinet for my knitting room. Was planning to put in very heavy binders and considered reinforcing the inside shelf in the middle because each binder weights 7-9lbs. With the shelf set at its highest position, the lower shelf accommodates the height of the binders, and the top shelf could be used for smaller books. Binder widths up to 10 1/2 (usually 1-2 1/2 binders) will fit exactly. The Three- and four-inch binders with d-rings (12+ deep) are to long for the shelves and the doors wont close. Instead, I am using the lower shelf for larger format European, and reference books, and the upper shelf has specialty knits stacked and laying flat. I would like to purchase two more clear panel stackable cabinets for the basement, to store flowerpots, vases, gardening, and arranging supplies. But first, need to carefully check the dimensions for a neat fit first.
I need a buffet/sideboard to sit against a wall in my dining room. there is a ledge (pass-through from kitchen) that protrudes about 4 inches past the wall. it is 35.5" off the floor. so I assumed if I ordered a buffet that claims to be only 35" tall I would have no problem fitting this snugly against this wall. Well - it's 36" inches tall - a full inch taller than the website claims. so it won't fit under the pass-through ledge and therefore sits 4" inches off the wall. it looks terrible. I really love this buffet and I was really hoping it would work out. the delivery people said overstock would send someone to cut the legs down. I was skeptical because metal wraps the corners of the legs, but delivery people said they would do it. I called Overstock - and to be fair, they are being very helpful about sending someone to come get it for a return. They offered to give me a partial refund so that I could hire a carpenter... but I told them I told know any who could cut through the iron/steel wrapping the legs. So in about a week or two I will have to miss another day of work so I can wait on a freight service to come pick it up. and when they do I will get my refund. the customer service rep did say if I need exact measurements in the future I can ask them to send someone in to the warehouse to take actual measurements. I am suspicious that they would just feed the same measurement back to me "it says it's supposed to be 35"..." but he assured me they really would get a measurement. I would have given this 5 stars but having inaccurate measurements is pretty egregious in my book. Why bother with any measurements if they're not going to be accurate?
If you need further help or information please visit our Online Help Center