I think the birdbath is well-made however I don't understand why it has to be un-level. Why should the customer have to shim it to obtain a level water surface? Also, I wonder why the supposed Lock/Dry cord was not included. In my opinion the $** should have included the cord. i also wish the product came in pure white.
I received the birdbath the day before a snow storm. We put it together after we read the directions. We didn't have any problems. It only took 20 minutes. We put small pebbles in baggies to weight the pedestal and put the baggies in the pedestal after we plugged the heater to the extension cord. Then put the bowl on top and screwed it on. We had not problems at all. The bottom is not level which they mentioned in the directions. So we put a small piece of cement under the bottom to level it. The water stays warm all during the night. The birds and I both love it. The birds had a good time playing around in it during the snow storm. I had a good time watching them. So glad we bought the birdbath.