Ordered this item for our new king size mattress. The color was exactly what I pictured. The headboard was what I wanted. The whole scheme to this bed frame was perfect for the bedroom and the design I wanted to incorporate. Bedroom is still a work in progress. We were missing some hardware and called customer service which we received the hardware in a day. Fast service and superb quality. Thank you Overstock <3
I couldn't wait to get my bed. It was sent via UPS , and arrived six days after I ordered it. I was able to follow it's progress as it made it's way across the US from California to Alabama(yes we sleep indoors and on real beds) I will,and have recommend this bed to anyone looking for a metal bed. Love,love,love it!!
I purchased this platform bed and a Gel Memory Foam mattress from Overstock and couldn't be more pleased. The pine is beautiful, sturdy, sleek lines and very easy to put together. It took about five minutes with my husband and myself. Love the way the wooden slats fit into the groves. Great design. The memory foam mattress is 14" and looks like the picture. Very attractive and sturdy. Overstock customer service is great. The bed did not arrive at the estimated time, and tracking could not locate it as there was a severe snow storm in route. After a few days I called customer service who was so helpful and they contacted Fed EX who, with some difficulty did locate it and also called me. They too were great, and kept me informed of the progress. Within minutes of the bed arriving they called to confirm that we had received it. It is so encouraging to see companies work together in a competent manner and keep their customers in the loop. Great Job! Great Bed!
To be perfectly honest, I love the bed! Shipped in 3 days! I ordered it on December 20 or 19 or sometime around there and received it on December 23rd! I didn't even care when it came in! Looks great in our room, the look of the bed is gorgeous and the bed itself is sturdy.My husband and I are very happy with the bed....now that it's together. Now, on to the part that almost caused a divorce! I like putting things together, I consider myself pretty good with tools since I grew up with a mechanic father who taught me how to use tools from an early age. My Christmas present when I was four was a toolbox and work boots, and it is still my favorite present ever! All this to say, I'm pretty good screwing things into holes! I'm also good at reading directions, and following diagrams! My husband...not so much, but he tries and he's pretty competent at using and allen wrench as long as I show him where to put the screw. We've been married for two years, moved from one house to another, put a crib together, took beds apart and put them back together, painted various rooms in our house, and completed many other projects that did not cause us too much discord. However...within 10 minutes of starting to put this bed apart, we almost called a lawyer to start writing up the papers! I organized all the screws and labeled them according to the directions. Well, that was pointless because the directions didn't match the screws! We spent countless minutes trying to screw screws into holes in which they didn't fit! near the end, we had the two side boards to put together. Each side Board had a small sticker on it identifying left side and right side. Well guess what....after completing the right side, we went to do the left side only to discover we were given two RIGHT sides!! And no, you can't just switch them around because the holes didn't match up! My husband was trying to convince me to call Overstock to get it replaced and I was just ready to take a drill and drill my own hole!! Needless to say, he was able to convince me to call overstock before I got my hands on the drill. I did call them and spoke to a very friendly guy named Joe. he was very helpful and said he will look into finding a left side board for us. I got an email from Overstock saying they were checking into finding a part for us, but haven't heard anything since then. We did use the right board for the left side. There is one screw that cannot go in because the holes are at completely opposite ends, but other than that, we will make do. We have discussed multiple time whether or not we will even fix the bed if the correct board is sent to us. We are scared we might follow through with the divorce this time! UPDATE: I increased my rating...not really for the bed but for Overstock's customer service. They sent me multiple emails to provide me updates on the progress of locating the sideboard. Sadly (Or maybe thankfully) they didn't have another sideboard. I'm sad because obviously not having the right one is going to bug me for all eternity, but I'm thankful because I really dreaded taking the bed apart to install the correct piece. Overstock offered to fully refund my purchase and free return shipping or they offered me a partial refund if I wanted to keep the bed as is. We decided to keep the bed but accept the refund. Aside from the fact that one screw cannot be screwed into the wing of the headboard, the bed is fine looks fantastic in our room, and we don't want the headache of taking it apart!
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