Poor customer service/communication, was informed that this would not be delivered until the following monday but arrived an hour later and was not informed that it was delivered. bed frame arrived and the box was ripped open in three different areas. even if i find I do not like this product, I could not return it if i wanted. Box started to rip further when we tried moving it. had to move pieces individually from complex office to my apartment. The only pros about this product was the easy set up, sturdyness and that it looks nice. The mattress sits awkwardly, the queen frame is too big for my queen mattress as i can see the slats all the way around -__-
Bed ordered in the tan color. It's a beautiful day bed, and looks nice, BUT pre drilled screws often not drilled straight, or had bits of fabric covering them. Spent as much time removing obstructions to assembly as actually completing assembly. Directions in the package are not clear, but manageable if you are used to assembling furniture. Also note, bed came in 3 very large boxes, 2 came a week before the third. Despite the frustrations, earns 4 stars, as it truly Is a beautiful finished piece.
This is a beautiful bed, as shown and described in the pictures. I would have given 5 stars, however I am extremely disappointed that the hardware needed to secure the bed and put it together was not in any of the 2 boxes. Upon immediately calling customer service, I was told these parts would be expedited to me so. It has now been over a week and the needed items still have not been shipped and customer service simply says they have not gotten a response from their warehouse..what a frustrating ordeal. Hopefully the next purchaser of this item receives the product in full!
Took one hour to assemble but it looks very elegant. Only reason I am not giving 5 stars as that holes on baseboard were not aligned and I had to drill extra holes. Overall nice frame and good purchase.
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