I ordered gallery wrap canvas and received framed picture that was too large for the area where it was to hang. Contacted company by chat and agreed I would try it in another area because I liked the picture so much. I received a confirmation of the "chat" and it stated I had 7 days to change my mind. On day 7, I contacted company that i would return print, received shipping label and shipped the return the next day. I was charged $* for return shipping; however, when I objected, the charge was removed. I ordered the print from another company.
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