I guess I got what I paid for but it has that chemical smell and is thin not luxurious feel. I would return it but its daunting returning a 10 x 14 rug!
Rug arrived in timely manner and good condition in midst of the Christmas shipping season. It measures 10' x 14' as advertised and the background is grey and not cream. The color and pattern are not obtrusive and goes well with expresso leather furniture and maple flooring. The pattern is muted and not obtrusive. However there is a 4' x 4' area on one corner that is 95% void of design and is basically a solid color. This "spot" will be mostly covered by the the sofa but poses a decorating issue and thus the 4 rating. It is not a thick rug but feels good to the touch and serves its sole purpose of grounding furniture in a 15' x 30' living room. It was laid with a Safavieh Ultra Non-slip Rug Pad. Overall a huge rug of good quality at a very affordable price!
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