For a commercial toaster it doesn't seem as heavy and durable as others I have had. But after about seven months of use a few times a day it is still as good as new. Hopefully it holds up for many years, if not longer.
I purchased this for a Laundromat, I know it is for consumer use not industrial or commercial use. It is used everyday and has been working great. Definitely a great value for the cost. The only problem with it is the carafe dribbles when it is filled to the 12 cup level.
When I received this I checked everything out, turned it on and it sounded much quieter than my 5 qt. I typically use my Kitchenaids early in the morning and need something quiet, so as not to wake my 2 year old. When I went to make cookies, as soon as ingredients were added, there was an annoying clicking noise. I called Kitchenaid and they said it was common to this model. It is not something I can tolerate and have ordered an 8 qt Commercial. I will be returning this since it is defective. It has great performance, but you must be able to tolerate the noise.
It runs a little slow, but for this price it is an awesome buy. I bought it as a Christmas gift for my parents to replace an old commercial grade Hobart slicer that had broken. They find that they use it more often because it is smaller and easier to clean. Perfect for the home processor, but would be too slow for restaurant or commercial use.
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