First shelf arrived with a damaged corner, which had to have occurred before the shelf was actually packaged in the strong styrofoam/cardboard shipping container. We contacted customer service and a replacement shelf was shipped to us right away with no extra charges. The replacement is PERFECT! The shelf is easily attached to the wall with firm brackets and looks like it was built in. We are very pleased with both the product AND the excellent customer service we always get from O.com.
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