I ordered this rug and upon arrival some of the stitching on the edge was coming undone. Overstock was great and allowed me to send it back and sent me a new one (rolling up a 10x14 rug and getting it back into the packaging was no easy task). We got our replacement rug and just put it down 2-3 weeks ago after getting our floors done. One of the corners is already coming un-stiched! I love the look of the rug but the edges seems to be problematic.
Ordered two of these...10x14 and 9x12 for a space in a spa...needed something subtle. Shipping took forever, and when they arrived in the nick of time, the larger one had a three corner tear right through the packaging...shipper's fault, not Overstock. We needed the rug immediately so I called a pro to come in and repair the rug. Looks good as new. In the meantime, Overstock immediately shipped a new rug. Told them it was not necessary, and they refunded me *** to cover the cost of the repair. Great customer service!
I bought this rug almost a year ago and am still in love with it. This rug needs to be regularly vacuumed, as is the nature of wool rugs, but it appeared exactly as on the site. It is a beautiful addition to my home.
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