Ordered two of these...10x14 and 9x12 for a space in a spa...needed something subtle. Shipping took forever, and when they arrived in the nick of time, the larger one had a three corner tear right through the packaging...shipper's fault, not Overstock. We needed the rug immediately so I called a pro to come in and repair the rug. Looks good as new. In the meantime, Overstock immediately shipped a new rug. Told them it was not necessary, and they refunded me *** to cover the cost of the repair. Great customer service!
I ordered this rug and upon arrival some of the stitching on the edge was coming undone. Overstock was great and allowed me to send it back and sent me a new one (rolling up a 10x14 rug and getting it back into the packaging was no easy task). We got our replacement rug and just put it down 2-3 weeks ago after getting our floors done. One of the corners is already coming un-stiched! I love the look of the rug but the edges seems to be problematic.
Ordered with the JustPlush supreme 1/2" thick cushioned felt rug pad (7x9), so I don't know how the rug alone would feel but this is EXACTLY the look my feet were going for!!! We have a split-level style house and the matter bedroom is under the living room; you can hear EVERY foot step. This looks and feels great and I'm hoping it'll help with noise control too! Thank you!
I ordered this tug and was happy with it initially. Recently I purchased a rug pad that is 10x14' and found that It was tye correct size. So I measured everything and cut what was needed for my supposed 10X 13' rug. WRONG! This rug is actually 12' 9" X 9' 10". Therefore, I cut my rug pad wrong and hade to cut it AGAIN! This sounds like a small inconvenience, but try it t woth a 3 yr old and an 18month old running around constantly trying to jump on it as you are measuring/cutting. I do like the rug, but I do feel shorted! In reality, I was shorted about 4.5". That is a lot to get shorted! Just be warned if you purchase this item. Everything except the size is great about this item, which is why I gave it only 3 stars.
If you need further help or information please visit our Online Help Center