Ordered two of these...10x14 and 9x12 for a space in a spa...needed something subtle. Shipping took forever, and when they arrived in the nick of time, the larger one had a three corner tear right through the packaging...shipper's fault, not Overstock. We needed the rug immediately so I called a pro to come in and repair the rug. Looks good as new. In the meantime, Overstock immediately shipped a new rug. Told them it was not necessary, and they refunded me *** to cover the cost of the repair. Great customer service!
Just received this rug today and I can't believe how good the quality is for the price. I bought the 10x14 size for my family room. It is beautiful with a soft gray and cream that compliments the room. It does have a couple of wrinkles that I am hoping will flatten out in time. According to other reviews, they should. It is also soft underfoot and comfortable to walk on. I'm very pleased with this purchase and highly recommend.
If you need further help or information please visit our Online Help Center