Ordered two of these...10x14 and 9x12 for a space in a spa...needed something subtle. Shipping took forever, and when they arrived in the nick of time, the larger one had a three corner tear right through the packaging...shipper's fault, not Overstock. We needed the rug immediately so I called a pro to come in and repair the rug. Looks good as new. In the meantime, Overstock immediately shipped a new rug. Told them it was not necessary, and they refunded me *** to cover the cost of the repair. Great customer service!
This rug is a real showpiece in your room. It is incredibly dramatic and instantly makes the room look expensive. I bought the 10x14 and it is so dramatic. I almost don't want to put my furniture on it!
Just received this rug today and I can't believe how good the quality is for the price. I bought the 10x14 size for my family room. It is beautiful with a soft gray and cream that compliments the room. It does have a couple of wrinkles that I am hoping will flatten out in time. According to other reviews, they should. It is also soft underfoot and comfortable to walk on. I'm very pleased with this purchase and highly recommend.
I ordered this rug and upon arrival some of the stitching on the edge was coming undone. Overstock was great and allowed me to send it back and sent me a new one (rolling up a 10x14 rug and getting it back into the packaging was no easy task). We got our replacement rug and just put it down 2-3 weeks ago after getting our floors done. One of the corners is already coming un-stiched! I love the look of the rug but the edges seems to be problematic.
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