Ordered two of these...10x14 and 9x12 for a space in a spa...needed something subtle. Shipping took forever, and when they arrived in the nick of time, the larger one had a three corner tear right through the packaging...shipper's fault, not Overstock. We needed the rug immediately so I called a pro to come in and repair the rug. Looks good as new. In the meantime, Overstock immediately shipped a new rug. Told them it was not necessary, and they refunded me *** to cover the cost of the repair. Great customer service!
We bought the 10x14, for the $*** price point, was expecting it to be more plush and soft. It is a rougher looped, heavy gauge yarn, not soft at all! Dimensions were accurate.
I do love this rug, it looks just like it did in the pics. I was going to get one for the living room as well, a 10x14, but felt it would be a bit too busy.
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