Pretty product, bad representation

Ordered this in Slate, and was confirmed by customer service it would be with a faucet hole. It did not come with faucet hole. And I was told to send it back would cost me, considering it's a marketplace seller and not actually backed by Bed Bath and Beyond. When I asked if it could be replaced, the only response I received was a blank response, over and over saying, this does not come with a faucet hole. Go to Build.com. They have it with the faucet hole. I won't be using Bed Bath and Beyond again. They don't back their sellers, they make you pay extra to insure it gets to you unbroken. Their customer service is limited, they don't do returns for their sellers. I miss the actual stores. This isn't working.