"Reviews on many other handheld infrared devices are not good. The product cannot be used in order to return for a full refund should it be defective. Without using you cannot determine if the product works and the products durability. Is there a solution?"
ITEM#: 15382299The NuVita™ Infrared Light Therapy Handheld System utilizes penetrating red and infrared LED wavelengths to penetrate deep into the skin, easing pain and increasing circulation to aid in repairing damaged tissue. The portable device produces heat to stimulate blood circulation, relieve swelling in joints and loosen tight muscles.
- Promotes deep penetrating and circulation through infrared light therapy
- Helps speed healing, minimize swelling, and relieves minor muscle and joint pain
- Handheld infrared light therapy system
- Portable, easy-to-use for pain management
- Aiding in the healing process and helps to minimize swelling
- Set includes: NuVita™ ILT handle, LED light head, AC power adapter supply, travel pouch, instruction manual
- Intended use: Relieves pain and muscle stiffness
|Warranty||1 year Manufacturer|
|Country of Origin||China|
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The light doesn't come on when you press on. You have to press the head into your skin and keep the pressure on to keep the light on. The treatment is 14 minutes so you better not have a sore arm or hand (which I do) and your pain better be in a place where firm pressure can be applied on a relatively flat body part. I was no better at the end of the treatment, and had the imprint of the device left on my knee from having to use so much pressure to keep it lit. The fan that was supposed to come on at 3 minutes did not come on. The instruction manual is a joke, and there is no contact number or website provided. I tried calling the technical support for the company indicated on the box, Roscoe Medical, Inc., and they said they couldn't answer any questions and to go back to where I bought it for technical support. I tried to explain that Overstock.com is a retailer, not a technical authority on infrared light therapy. The tech support rep finally admitted that she knew nothing about these or any of the products they sold, so you can forget using them as a resource. I tried finding a website for NuVita, and no luck. All I found was a corporate wellness thing with the same logo. While the logo is the same, apparently there is no connection with the products sold with that logo. There is a one year warranty but no contact information, just the fact that it is made in China. This is disappointing.Read More
Questions & Answers
Hello 100butterflies, Defective items, items damaged at the time of receipt, and incorrect items received may be returned without penalty. Your shipping charges will be waived. When we receive your return, we will inspect the item and provide a replacement or issue a refund. If the product is not found to be defective, shipping fees will apply and/or a partial refund may be issued. Please feel free to contact us again with any further questions. Thank you for shopping with us!
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FINAL SALE EXCLUSION: Items marked as FINAL SALE are not returnable unless the problem you experience is the result of our error.