Looks soft and comfortable, unfortunately it is not. The "padding" is rather hard, seat, back and arms - maybe it will soften up with use? I have NO idea with what material it is covered, but it is quite cheap lookingBack does not go down as far as I would like. Massage works ok, not what I had expected, but ok. I got this chair to relax in while having dialysis. Disappointed. Everything else I have bought from Overstock has been top quality (and I have bought quite a few things over the past couple of years).
For the price, this chair offers many functions... On paper. When compare to store brand massage chairs in comparable price range, the performance and ergonomics is quite behind. First of all, I bought this chair for my upper back and shoulder pain. The track in this chair has minimal curvature and no too conforming to your back, which make them pretty weak on the upper back. I have to manually set the chair beyond the angle of zero gravity setting( feet way above head) for the rollers to dig in. The rollers also don't come out far enough to "tap" or massage the top of the shoulders. Speaking of tapping, it definitely lacks oomph. At low, it feels like its pushing you side to side. At high, it feels more like vibration. This chair was advertised to have tons of airbags. The airbags for legs and thighs work better than expected. However the back and shoulders airbags seem to get in the way of the roller and just a big waste of space. The should airbags are quite narrow. I'm 6' 190 and I barely fit between the shoulder airbags. When they inflate, they squeeze my scapula together and the rollers just knead right on the bone, one of the worst design of the chair. With all that being said, its a half decent chair. Would I buy it again? Probably not. Do I use it 3 times a week? Hell yea! You just have to go customize your massage every time to fit your need and to get around the design flaws... And the preset programs are almost useless, complete random functions put together to call it a program. Go to a store and buy one that you can try before buying.
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