Our first safety rail functioned properly but didn't seem to have as much engagement when pivoted upright in the locked position as I'd like. Contacted Stander's support and they immediately shipped out a replacement and prepaid shipment label to return the original. The replacement rail does have more solid engagement and works perfectly. The security offered by the rail is substantial, and the pivoting feature is nice when the rail isn't being used. The pouch is convenient and also prevents accidentally catching a hand or arm between the rails. I can't say enough about the customer service; extremely prompt and courteous, and they obviously care about your complete satisfaction. The lifetime warranty is a nice bonus. If we need any similar products in the future we will definitely check Stander's products first.
The two(2) screws to attach the drop down rail were both stripped. One I was able to finally tighten. The other would not go on straight. I got it 3/4's of the way and froze. Hopefully I can find a replacement at a hardware store. If Stander reads this, maybe they will send me two(2) replacements with nuts.
I researched many different Bed Rails before I settled on the Stander EZ Adjust Bed Rail. I was convinced that it would serve me best in my situation. I am unable to get down on the floor so my son installed it and it was a snap. It works exactly like the video showed and claimed. I am more than satisfied.
My husband fell out of bed and we needed something sturdy to help prevent another fall. Only problem we had was the fact we have an adjustable bed. Nice fellow at Stander referred me to online video and we got it set up!!!! Love the drop down_ easy to use!!
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