The battery came very carefully packed, but it did not fit the Back-UPS XS1000 that I have. So I had to cut the two batteries apart and re-use the middle plate from my old batteries. I was really hoping that by buying from APC I would just remove the old, put the new one in and be done, but this was not the case. Total time was only 15 minutes, but still annoying to have to do it. This is why I only knocked off 1 star.
I usually use APC. Tripplite has been around forever. I remember working with them in the 80's. This is a great UPS. No regrets what so ever buying this unit. It works well. It has lots of nema plugs on the back and holds a charge for a good amount of time under load.
Exactly what I was looking for to keep my computers / DVR's up and running during power outages. Quality product but I'm a little biased because I only buy APC.
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