After a mix-up with Fed-ex and my address my screen finally arrived. Overstock was very helpful with this problem so I give them an A+ for service.The screen took me about 10 minutes to mount. So far I'm very happy with it. I've heard of other people having problems with the retracting mechanism but my seems sturdy. I've only put it up and down a few times so far and it will stay down a majority of the time because this is going in a dedicated home theater room. The only complaint and it's a small one is that the side border edges are curled a little. This is normal though because it isn't a tensioned screen which are far more expensive and it should correct itself after awhile.
The product came fully assembled which was great because it save me time. There was no evidence that this was a refurbished product. It took me less than 30 min. to install the ceiling bracket and mount the main bracket to my projector.
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