We ordered this product to mount our new Epson Powerlite projector to the ceiling in our den. While we were able to get everything installed properly, there were several things that made us unhappy.1. When it arrived, the box was smashed and had stains on it like it had been sitting in a pool of water at the warehouse for a while. I could tell that this damage was not as a result of shipping - it was like this *before* it left the warehouse. Fortunately, we are dealing with metal hardware, so everything inside the package was fine. I was just surprised they shipped out something where the packaging was *obviously* in poor condition.2. When I removed the parts from the packaging, I could tell this was not a brand new product. It had been installed before. All the bolts had tool markings on them and the main bracket was already assembled (it was not supposed to be). I was forced to disassemble it before putting it back together. The product description does not mention anything about it being refurbished, but it obviously was.3. The product does not come with the bolts needed to attach the bracket to the ceiling. You will need to go to a hardware store and pick up a couple of lag bolts. I wish I would have known this before arriving at the last step in the instruction guide. (I believe we ended up using 1/4
After a mix-up with Fed-ex and my address my screen finally arrived. Overstock was very helpful with this problem so I give them an A+ for service.The screen took me about 10 minutes to mount. So far I'm very happy with it. I've heard of other people having problems with the retracting mechanism but my seems sturdy. I've only put it up and down a few times so far and it will stay down a majority of the time because this is going in a dedicated home theater room. The only complaint and it's a small one is that the side border edges are curled a little. This is normal though because it isn't a tensioned screen which are far more expensive and it should correct itself after awhile.
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