Have used APC protectors for 10 years or more. This, like all of the others for my wife and me, have been top quality. Service is excellent on the phone and through the delivery pipeline. Always find knowledgeable people available to reponsd to my questions when needed.
Works as advertised. Was a little tricky removing the power and ground wires from the original battery due to the short length of the wires. There is not much room to maneuver your hands/fingers. Once the new battery was connected and installed, the UPS worked as expected. PowerChute recognized the battery was changed. Cost was a little more than I expected to pay for just a battery (i.e., more than 1/2 the cost of a new unit). Also, shipping was higher than I expected (considering flat rate shipping available from USPS as well as the fact that they must get a steep discount from FedEx/UPS). Finally, I did not appreciate that I had to pay UPS to pickup the old battery for recycling since this was a residential location even though I had a prepaid return label.
If you need further help or information please visit our Online Help Center