At first it was damaged but once I called cs they were very helpfull towards replacing it. And my son is very happy so mom has got to be happy. Cs is super helpful and understanding.
Good Controller, but made from very cheap plastic. do not drop this. make sure kids stay seated as even a short distance fall I'm sure would crack and or chip the plastic shell. Other than being delicate its a good buy, has a nice long cord. No vibration.
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