I purchased my laptop and it arrived quickly and in great shape, I was actually very surprised on the condition for being refurbished. I powered the computer on and the Microsoft Windows software key code would not work. I contacted customer service and they sent instructions again, still did not work. I called again, still didn't work. During the third call we discovered the incorrect Microsoft Windows software package was installed. The laptop was returned promptly and another was sent. I am happy to say the setup on the replacement was flawless. In summary, a simple mistake was made, but the customer service staff was fantastic in solving the problem ! I was very impressed that I received a "real person" on the phone each time I called, unlike other vendors - that means a lot. The laptop is very nice and a great deal for the money, but the customer service staff made the difference, Thanks!
The only thing that would make this PC better is to have Microsoft office pre installed. Love it otherwise. It is fast to move from site to site and plays online games very easily.
Purchased this because of overall rating. The key B does not respond well. I also had difficulty with updating, had to google how to fix it. Something specific with Microsoft Windows 7. Other then these two complaints, it's good.
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