If this wasn't such a fantastic laptop, I would purchase something else. This vendor is a "Certified Microsoft Refurbisher". It says so right on the shipping tape on the package. The first computer's key board was not functioning, that is not all of the keys registered when pressed. It took almost a month to get it replaced and when that came back and I turned it on the fan was so noisey, then the screen came on and said there is a defective fan. I ordered a second laptop, same model for another customer of mine and that computer had a defective ram stick. I called Overstock and they asked if I tried to contact the vendor. At first I did not but Overstock went to bat for me...Good job Overstock. I finally got a hold of the vendor, explained my problems and nothing got done for another 2 weeks. Finally, I got a hold of a tech at the vendor's office and he took care of all of my problems personally, apologized and got the job done. I really have to respect that fellow, all of the other tech's seemed to have an "I don't care" attitude. Thanks Overstock for taking care of your customers'.
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