Was not aware that this laptop was refurbished, and didn't have a DVD player. I thought I did my due diligence and researched it right, but this laptop still popped up in my search results for laptops with DVD players and new laptops. The problems I am having with this laptop are: 1. you can't power off and restart it, 2. you can't download anything to it (no programs like Adobe acroreader; nothing. You can't even add a printer if it's not wireless), and 3. it freezes up a lot. So, all I can do on this laptop is basic things like go on the internet, and use whatever program that is on the laptop, because you can't add anything else to it.
Good laptop. Had to do a lot of configuration on the system. The original case was for an I5 system, as stated on the case. 2 or 3 hours of configuration resulted in a very good laptop, so far.
Unfortunately we had to return this lap top. Worked great when it first arrived, but had problems even the tech couldn't fix, so we had to return it after about 3 weeks.
My order said HP 8560W 2.6GHz 256GB SSD. I RECEIVED HP 8570W 2.8GHz 238GB SSD. (Close enough, I'll take it, especially the higher processor speed). Therefore, note that the issues I am describing apply to the 8570W, and may or may not apply to the 8560W. Item arrived in good shape and worked nicely, but with the following issues to iron out: 1). Tapping the mouse touchpad was the same as clicking the left click button, and with high sensitivity, so it was almost impossible to move the cursor across the screen without accidentally clicking on something I didn't intend to click on, making use of the touchpad difficult and annoying. When I went to change the mouse settings to disable the touchpad tapping feature, I was not offered that option. When I went to check for driver updates I was informed that I already had the latest driver. When I tried to download the Synaptics driver I got an error message. I noticed online that others had the same problem with the 8570W, but did not see any good solution. Finally I found on the HP website that due to a glitch, you could not download the Synaptics mouse touchpad driver on the 8570W without first installing Windows Update KB2685811. When I managed to do that, I was able to download the more detailed driver, allowing me to disable the touchpad tapping feature, and finally become a happy camper. 2). When turning on the laptop with a close to fully charged battery and the adapter plugged in, the battery icon said "plugged in not charging", even though the battery was not at 100%. I found fixes for this online, but the easiest fix was to just run it with the battery alone until it was far from fully charged, and then it would charge again when the adapter was plugged in. (Not being very experienced using laptops, I don't know if this is a common problem, or more specific to the 8570W). 3). When turning on the laptop without the adapter and the battery only half charged, the mouse touchpad did not work, even though the pointer button on the keypad did. (The solution was to plug in the adapter and then it worked afterwards, even without the adapter. ((The HP website gave a much more complicated solution))). Once again, I don't know if this is a common laptop problem, or specific to the 8570W. 4). Laptop came with the DVD drive sticking out a bit from the chasis with sharp edges sticking out. I took it out and put it back again but it clearly did not fit properly. The refurbisher sent me a replacement DVD drive which did fit properly, and now everything is fine. (This was obviously a mistake of the refurbisher, not a laptop defect). In closing, I am very happy with the HP 8570W after ironing out the glitches, but ironing out the glitches was a pain in the neck.
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