This is the best headset that I have ever used for the computer. Calls are clear and it allows me the ability to listen to music through my laptop and into the headset without the caller being able to hear. Only thing I wish it would do is allow me to listen through Bluetooth while taking pc calls and not allow the caller to hear. Another option would be to pause music while listening via Bluetooth to answer pc call and then auto resume. Anyways those are suggestions above. I love this headset and would recommend using it. The only con I would say is to upgrade the dock with the extra battery charger for when the battery starts getting old it doesn't last that long, but that is also to be expected with any battery. But while the batteries are new I can talk over 12 hours before needing to change batteries which can also be done while on a call if need be. I still rate this at the top of my list!! Also we use this same headset at my workplace which is why I decided to purchase one for personal use at home.
I had the jawbone legend UC for about a year. A day in its life started from being on my ear to listen to podcast when in the car to the airport, then charging it when passing security, then on calls when at the airline lounge, back in its case for charging, returning calls when I landed, listening to an ebook when driving to my client and there taking calls on Microsoft Lync. Hours of having in on my ear. Never a problem, never a missing beat. I lost it 2 weeks ago when I forgot my jacket. I am sad now. And since it was so good and such a part of my everyday, I know I will be buying a new one soon. It just fitted my lifestyle.
Behold, I give you what I consider to be the pinnacle of headset technology! Today I will be reviewing the Plantronics Savi W730-M. All headsets in the 700 series apply, just each model represents a different style. I had a CS530 before this headset and it's the same headset, just a different base. So let's just right into the meat of the topic! I can't say enough about this unit. The Savi W730-M combines the best of all features, allowing you to use it for a deskphone, a softphone on your computer, and your cellphone/mobile paired, all at the same time. The unit is special in the way it manages its signals. You have the bluetooth that can be used by your cellphone for higher compatibility but the headset to base transmission is DECT, giving you the range you otherwise lack with bluetooth. The reason I like this combination is that you gain all the connectivity and universal compatibility of bluetooth without sacrificing range on the headset. With DECT, you can easily, even with walls and interference, get 150 ft of range without a single call-quality issue. I once walked out to my mailbox at my parents house in NY, using my CS530, from my basement, which is where the headset base was, and was still on a call. It was probably 100 feet away but from the basement back above ground. I had no call quality issues and was truly amazed. The base technology on the CS530 is the same as the Savi W730-M. Also, the headsets that have a -M after their name are optimized for Microsoft Lync, which I can attest to as well. At a previous job, the company is a very high-level Office365 partner, and we used Office365 internally as well. Part of this was Lync, where we would do audio and video calls. My headset, combined with the Spokes software by Plantronics and the Lync Smart Presence app by Plantronics, allowed me to be on a deskphone call but have my Lync show me as Busy or In a Call. The same held true if a call came in on my cellphone. I still have my Savi unit, and it works very well for Skype and Google Hangouts as well. The earpiece is comfortable, fitting on the ear nicely and having enough surface area to not rub the wrong way while still being sleek enough to be compact. As far as call quality goes, I've never had any issues with quality. The DECT technology, especially as now I'm in a smaller apartment vs. a 3000 sq ft house, is even more potent in how much range it gives. It isn't a big deal to go anywhere in my apartment on a call. One limitation of bluetooth for headset-to-base connection is that your range is significantly smaller, and you start experiencing call quality issues much faster as you go further away from the base. The headset itself as the ability to increase and decrease the call volume, in addition to being able to mute your microphone by holding the volume down button for two seconds or so. You hear a little beep as an indication the headset is now muted, and the status light on the base will turn red. As far as headsets go, the Savi W730-M allows you to interchange headsets from other W730 units and CS530 units. In order to pair a new headset, remove the existing headset from the dock and dock the new one. Give it five seconds and it's now connected! I learned this while troubleshooting my CS530 for some muting issues. You can interchange headsets of the same style, and this is handy for troubleshooting purposes, or replacement purposes should you have a headset go bad. Lastly, I'll touch on Plantronics support. First of all, you work with all US-based support, which is huge! The people at Plantronics are always courteous and go above and beyond to fulfill the support requests. I once asked for correspondence on a ticket I opened purely by email, due to the circumstances of my job at the time. They were very accommodating and were kind enough to do it as I asked. We worked through the problem. I've had the privilege to get to know a few people at Plantronics, and have even written emails of recommendation based on support cases and been able to submit them to people in the corporate office I know who were good about passing them along. I am never not impressed with people at Plantronics, both in terms of their products and their people. I give this device a 10/10 and would highly recommend it for business use. You'll likely need the HL-10 for a lot of phones as well but that's a universal item for all deskphone headsets. Thanks, A.J.
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