I bought this scanner about 2 years ago and have used it heavily doing over 8,000 film scans (mostly 35mm negatives). For the price, I was extremely pleased with this product - I did need to get it replaced at almost a year, but it was under warranty (it was getting a green/red line down each scan). The refurbished one they sent me worked great for about a year and has now started to act up a little. I'm guessing I've probably have used this product more than most people would and not overly upset on this at the price point. Hence the 4 versus 5 stars. The first thing to learn is to REMOVE the panel on the top cover (it slides off) if you want to scan negatives - the instructions were not very clear on this, but I quickly figured this out. The ICE for scratch and dust works well - I still spray my film with compressed air before putting it on the flatbed. The other thing I wish they would have included in the instructions were looking for "Newton Rings" that might show up on some of the scans. At first I thought they were finger prints, but later researched it and it has something to do with the curve of some of the negatives. There are some ways to correct this - the easiest way that I found worked ok was putting the negatives in upside down in the holder (then inverting the picture using the S/W).
I love this scanner. It is so much faster than my Epson Perfection 4490 photo that I had used for a decade. The software is excellent and, if you have other Epson products connected - like I do, it's nice to have one piece of software for all devices that scan. I really like the digital ice for photos. Many scanners have color restoration software but only for slides and negatives not photos, too. This scanner also comes with a nice long cord which is handy. The scan quality is excellent - which is really what counts.
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