The computer itself is pretty good -- little slow, but overall mostly ok. However, the DVD drive arrived with the tray not working (the band that lets the tray open & close was missing - so the motor would run, but tray wouldn't open). No problem, contacted the seller to ask for a replacement part. I specified exactly what the problem was in my first contact with them. I received an email on Monday that said "we'd love to help you, but we need to know the exact nature of the problem." I replied with the information (and mentioned that I already told them what the problem was). They said ok, but I needed to fill out their forms & send them back. I did that, then 3 days pass with no news. I get an email, Ok they processed my request and will send me the part ASAP (it literally, not figuratively, said "ASAP") - it said they would send me an email when it ships. 2 days later I get the "shipped" email, only to find out it would take 1.5 weeks to get to me (longer than it took to ship me the computer!). Well, that sucks, but at least I'll get the part & I won't have to ship the computer back. I get home today and lo & behold - a package, I open it up and.....What the... Let me take a moment to explain. You see, I mentioned in my VERY FIRST email that this DVD drive is DVD+-RW DL Lightscribe capable. Do you know what they sent me as a replacement, internet? A DVD-ROM. For those of you who don't know, there's a HUGE difference between what those two drives can do. It's not a matter of speed, or quality, or something elitist like that. No, a DVD-ROM cannot burn DVD's or CD's. It can only read them. That's it. At this point, I am going to try to switch the bands to make the original work, because this is Baloney, if you know what I mean. EDIT: Can't switch the bands...wish me luck as I contact them again! Again, the rest of the computer SEEMS solid, albeit a little slow, but this makes me seriously regret buying from this particular seller and I really don't think I will again. If you read this whole thing, be forewarned!
Very nice computer. Far better than expected. It is extremely quiet and fast. I highly recommend it. This was a great buy and was received rather fast. I am very pleased.
I wanted to purchase a replacement desktop PC for my wife's use but did not want to get one with Windows 8. This is an impossible task in the 'big box' stores because all new PCs come with Windows 8. I won't get into the issue of ver. 8 versus ver. 7, but if you have tried both, you realize what the issues are. Overstock.com came to the rescue with a number of quality options and I chose this particular model of an HP desktop for its value and combination of features (processor and memory). I added an internal wireless card (much less expensive than a USB device) and now the PC is in place and working very well. Thanks Overstock.com!
This refurbished computer is fast, reliable, and has great memory and disc capacity. The price was about 1/2 of a comparable computer purchased directly from Dell. Thanks Overstock.com!
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