The computer itself is pretty good -- little slow, but overall mostly ok. However, the DVD drive arrived with the tray not working (the band that lets the tray open & close was missing - so the motor would run, but tray wouldn't open). No problem, contacted the seller to ask for a replacement part. I specified exactly what the problem was in my first contact with them. I received an email on Monday that said "we'd love to help you, but we need to know the exact nature of the problem." I replied with the information (and mentioned that I already told them what the problem was). They said ok, but I needed to fill out their forms & send them back. I did that, then 3 days pass with no news. I get an email, Ok they processed my request and will send me the part ASAP (it literally, not figuratively, said "ASAP") - it said they would send me an email when it ships. 2 days later I get the "shipped" email, only to find out it would take 1.5 weeks to get to me (longer than it took to ship me the computer!). Well, that sucks, but at least I'll get the part & I won't have to ship the computer back. I get home today and lo & behold - a package, I open it up and.....What the... Let me take a moment to explain. You see, I mentioned in my VERY FIRST email that this DVD drive is DVD+-RW DL Lightscribe capable. Do you know what they sent me as a replacement, internet? A DVD-ROM. For those of you who don't know, there's a HUGE difference between what those two drives can do. It's not a matter of speed, or quality, or something elitist like that. No, a DVD-ROM cannot burn DVD's or CD's. It can only read them. That's it. At this point, I am going to try to switch the bands to make the original work, because this is Baloney, if you know what I mean. EDIT: Can't switch the bands...wish me luck as I contact them again! Again, the rest of the computer SEEMS solid, albeit a little slow, but this makes me seriously regret buying from this particular seller and I really don't think I will again. If you read this whole thing, be forewarned!
This computer is exactly what I needed and wanted. It has the memory and hard drive space, which makes multi-tasking easier. I had a problem, with the CD Rom Drive, emailed the seller and was sent a replacement drive. They stand behind what they sell. So far, very pleased with product and seller.
I received the product very quickly...much quicker than I ever expected. It arrived in excellent condition. It was as described. I also was surprised to receive additional items with this purchase...a keyboard and mouse! I didn't know these were included with my purchase and was very happy to receive them! The computer started up right away and is very quiet in operation. I have had no problems with it and would highly recommend the product and the seller. Great price, great product, great service!
Almost new exterior condition appearance and so far has worked perfectly right out of the box. Best Windows 7 tower package combo I've been able to find online anywhere. Excellent purchase
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