I purchased this product because I had the same model before running on WIndows 7 and did not have any complaints. This laptop came with Windows 10 and has given me some problems with the touchpad. Looking on the internet, it seems this model has a class problem with its touchpad: the cursor suddenly moves erratically (in my case to the upper right hand corner). I have tried all recommended fixes and was able to lower the frequency of the problem but still is there.
As it arrived, the outer case back bottom was bent and consequently difficult to plug-in the sound & video cards. Took it to a local service store, but they could not fix it. Took me several days to re-vive it, to plug in cards. Just finished updating to Windows 10 Pro from Windows 7 Pro. Will buy again and hope the body case won't be as bent next time. Dell makes good computers and should get a four star easily.
I bought this computer for my high school student to use. The only thing I wish the program would've had Microsoft Office instead of WordPerfect. I was able to add Microsoft Office. I did have issues with the power cord. I had to have it replaced. In fact, the power cord that was sent as the replacement was much better than the power cord that initially came with the computer. Other than that, I haven't experienced any issues.
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