Since 2001, I've bought at least 6 products from APC and all have been excellent. This is true of the most recent, but the online purchase was confusing. The result is that I failed to get a return authorization for the old model it was replacing and my total cost was therefore slightly higher than it could have been. And I have a dead battery and unit I now have to dispose of locally and safely. Bummer.
After wading through the plethora of UPS options for a desktop, I decided to go with this unit to replace an almost identical 1000VA that died. That unit worked great, but had many problems interfacing with Mountain Lion on a Mac. I was assured this unit works fine. It does not. It does not show up in the System Preferences. I've done the Mountain Lion update (twice), repaired permissions, and all other system utilities. Nothing wrong with my hard drive or my system, yet the unit does not show up. So the shutdown features are no longer available, and no Knowledge Base articles (or tech support) for fixing this issue. The unit is probably 5 stars, as was the previous. The 3 stars is for the total lack of Macintosh support by APC.
This unit and its many features have saved my computer and peripherals many times over! I live in an are plagued by numerous power outages and brownouts that could have reaked havoc with my computer and its peripherals, had I not had them connected to this APC UPS. I also like the "Green" features of the unit as well as its many other features, like surge protection, back up so I can shut down my computer and peripherals during a power outage, lots of outlets, etc. The management software that accompanied the unit has allowed me to know when each time the power was compromised so I could report it to the power company. The only thing I wish could be improved would be that the records of outages would show up as individual events and not just the last event with a total of time on the UPS for all events within the selected time period. I am VERY satisfied with this unit and would recommend it to anyone!
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