Our first one came and it looked like it may have been opened before, and maybe returned. However, with just a phone call it was returned, and a new one was sent immediately. Staff was really nice. It was a very easy download from a USB or with one cable between computer and digital frame. Love the size. Can see the slide show from across the room. Sure brings family closer, we can see them anytime we want on the frame. Several friends have ordered them since and have thanked us for the advice in choosing one.
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