I can't begin to thank Overstock.com enough for helping me with this item. I had excellent customer service and they made sure that my transaction was handled in a very professional manner. This KVM switch works great once the learning curve is learned (for me). My problem was solved with something I found that may help the next customer who is trying to get it to locate the monitors that are being used with it. I am using Windows 7 and have a computer monitor and a TV monitor connected to the KVM switch. It found the computer monitor without any problems, but the TV monitor screen was blank. I went to "device manager" (it can be found by using the "search" feature in Windows 7). Scroll down alphabetically and select "Monitors" (highlight it or click the "+" in front of "Monitors"). Then go back to the top of the screen and LEFT click on "Action" and from the drop-down menu select "Scan for hardware changes." This found my missing 2nd monitor (for my TV). If that doesn't work, keep repeating it and sometimes it will finally find it. Also, make sure that your program for monitors shows "duplicate desktop" in what you are wanting to do with the 2nd monitor. I wish I could have found this information before my hours and hours of searching for a solution, but I'm hoping it will help anyone else who this might be their solution. I really enjoy the features of switching between computers and having only one mouse and one keyboard to handle all of it. (Chase)
Ok, well, this KVM switch works great, but you need to watch out if you're going to be connecting older/legacy computers to it that use the old PS2 interface (if you're a dinosoaur use like me you know what I mean! LOL!). My son had to help me out with this one because I thought it would be plug and play on the older PC's as well like it was on my newer laptop and desktop (both running Windows 7 and 8.1 with more updated and advanced BIOS systems), but my 2 older Desktops 0 each about 8-10 years old using the PS2 USB Adaptors - did NOT want to "play nice" with this device! According to my son, the problem was truly a BIOS issue, in that the USB keyboard input on the KVM switch was replacing the previous PS2 direct connect keyboard and mouse (the green and purple ended ones), and so he actually had to connect a PS2 Keyboard to both of the older machines, enter the BIOS, and make some changes, as well as get Windows XP on the 2 older machines to see the new USB based mouse and keyboard connections), and THEN connect the KVM to the machines after making the necessary changes (of course, you're machines may be different, so your mileage her may vary! LOL!). But, after all that, this IOGEAR KVM Switch works great! It's very easy to just push the little button thingy and switch between 4 different computers. Great product!
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