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MSRP: $960.59

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Customer Reviews

3.4

(13)

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  • Dream!
    Verified Purchase

    I absolutely love my embroidery machine despite the poor reviews. Like any product, you have to learn how to use it. Play around with the different speeds and the customer service is extremely wonderful and helpful! Love, love, love this machine!

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  • Broke the first day
    Verified Purchase

    Worked fine for my first project, but halfway through the second it started eating the thread. Not just the occasional eating the thread, but it couldn't make a single stitch. It was like something inside broke and every time the needle went down it came back with no thread. I tried everything, new thread, stabilizer, fabric, needle, and nope, every time the needle went down, the thread was ripped off it. I returned this, and was eventually refunded, but too bad overstock takes up to 3 weeks to process a refund. Went back to the brother pe770 (which is what I had before, just wanted a bigger hoop) and have had no problems at all.

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  • Sews like butter! Fast delivery! Huge box!
    Verified Purchase

    The same as above! Replaced 6 year old Brother machine which was messing up with tension, etc.... good job Overstock! You are kickin' some Christmas booty! Pardon my fancais¡¿♡☆! PS. written by daddy for mommy☆☆☆♡¡#!

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  • love it
    Verified Purchase

    I read all the reviews and the manual before buying this machine. I was very apprehensive about buying it because of the mixed reviews but i love it. I can't imagine finding a better sewing embroidery machine at this price. I do have experience. It might be a little difficult for a beginner. I have not experienced any of the issues other reviewers mentioned but the manual addresses most of the problems other reviewers have had. I am very satisfied with it and constantly look forward to using it.

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  • piece of junk!
    Verified Purchase

    Overstock received a bad batch of these machines.Because I didnt use it in the first 30 days to find out it was defective they wont do any thing about it except give me a phone number to call that nobody answers. I thought overstock was better than that and I will no longer purchase from them,

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  • Worse machine ever
    Verified Purchase

    Worse machine I have ever own. Thread keeps breaking and needle keeps breaking then it gets out of timing. I sent the first one back and had it replaced then the second one done the same thing but not able to get money back or replace for a few days past the return time with overstock. so I have a very expensive machine that I cant use. If you call customer service your on hold for hours, just to tell you to send it to them which cost a lot to ship to there repair shops. I will not buy a singer again and will not be ordering from overstock

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  • Breaks Thread
    Verified Purchase

    Not happy at all. The software takes a bit to learn and I have the problem that to use the add ons like hyper font etc I have to reload them every time I want to use them. The embroider keeps breaking the thread after I do a small project. I can go for about 15 minutes then I have to quit for the day for I cannot get more than 50 stitches before breaking. I have tried different types and strengths of embroidery thread with no luck. It is a giant expensive paper weight!!!!!

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  • love my new machine
    Verified Purchase

    I have had the Futura CE250 for many years now. I upgraded to the Xl400. It embroiders very nicely. I have noticed that if you get good training on the Futuras you will love them. If not, you will hate them. There is a learning curve, but it is worth the effort. They are very nice machines. I love how they can use almost any file type and resizing is very easy. Singer doesn't have the best rep for customer service, but there is alot of other help out there with these machines if you need it.

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  • Great Machine!
    Verified Purchase

    Im very happy with my new machine! I owned an XL 6000 and was very happy with it, but am more impressed with the new, upgraded machine. All of the features that made the 5000 a little difficult to manage have been removed and now we are left with a great machine to work with. Well done, Singer!

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  • Singer
    Verified Purchase

    I ordered my singer machine in November 2012.....I have been looking forward to the purchase of this machine for a year. I'm sooooo disappointed with Singer and their quality of Customer service. If you call the 800 help line you have atleast a 2 hour wait until you can talk to someone. I have been given such a runaround I will never purchase a singer.

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  • nice machine
    Verified Purchase

    I like the machine for general sewing. Does everything I need it to. But I have been very disappointed in the embroidery machine & software. I have not been able to use it because I cant figure out how to make it transmit from computor to machine. Cant reach singer because I cant wait for hours for customer service. Have been a singer fan for 50 years but might consider another machine for embroidery.

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  • Great product and Great Service
    Verified Purchase

    Really very nice machine and overstock.com are very trustful. Thank you

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  • Singer XL-400 Futura
    Verified Purchase

    I have not used the embrodery unit yet but so far I am quite pleased with the machine.

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