So, I couldn't wait to get this and start using it. It was very difficult for me to load it even after watching two videos. I don't want to suggest it was anyone's fault except my own. I just seem to be all thumbs with this product. My 14 yr. old grandson who is fairly handy wasn't able to get it to stay working. We only had temporary success. I should return it, but I'm going to check for videos periodically. I ruined one of the tape packs, so I only have one opportunity to try again. I see many crafters swear by this, so maybe it is me.
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